For: The provision of IT Support Services for the British Council, Kingston, Jamaica
Deadline: June 30, 2020
Overview of the British Council
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body
The British Council employs over 10,500 staff worldwide. It has its headquarters in the UK, with offices in London, Manchester, Belfast, Cardiff and Edinburgh. Further information can be viewed at www.britishcouncil.org.
The British Council office in Kingston, Jamaica, is co-located with the British High Commission. We have a team of 6 members of staff.
Introduction and Specification
The British Council would like to request a quotation for the provision of IT support services for the British Council Office in Kingston, Jamaica for a two-year period. We require the services of an IT Consultant(s) to perform preventative maintenance and ad hoc repairs to ensure the smooth running of the IT infrastructure and assets of the British Council Jamaica staff, office and projects. This is not an exclusive list of requirements and full overview of Support Responsibilities will be agreed on the signing of a contract.
Preventative maintenance will be performed quarterly, and repairs as needed and requested via Purchase Order. Generally, these relate to the monitoring and maintaining of the optimum working of devices and IT infrastructure to enable the normal working of the office. It would also include the roll out of new hardware or software as required or defined by the British Council globally.
These duties would normally be carried out on scheduled visits as pre-agreed. There would generally be no requirement to be on site at British Council offices for periods of time to monitor ongoing IT related activity. Exceptions to this would include the installation of IT related equipment – including power backup solutions, VOIP and door entry and internet related services.
The IT Consultant(s) will be required to always perform a full diagnostic of every system tendered to us for repair and only fix those things that have failed or are past their service life. They will never perform an upgrade or repair to a customer’s system that is not needed. They will always strive to provide the lowest cost solution to any given situation, and they will never sell parts or services that are not needed or are in anyway unnecessary to the repair and or upgrade of the system.