This cancellation policy is applicable to all IELTS tests, including IELTS General, Academic, UKVI, and Life Skills. Also, consider both paper and computer formats.
Cancellation and refund policy for IELTS Certification

A. IELTS TEST CANCELLATIONS
1. Time to test date
2. Test taker exceptions
3. Test centre exceptions
B. TRANSFERS
Notes
i. Your test centre is responsible for issuing refunds and organizing transfers.
ii. Under Section A.2, the test centre is responsible for decisions related to test taker claims for exceptional circumstances.
iii. Under Section A.3, the test centre is responsible for decisions related to compensation, including eligibility and any amounts awarded.
iv. If local consumer protection law in the country where you have registered to take the IELTS test provides for cancellation and transfer rights which are more favourable to the test taker than the rights set out above, then local consumer protection law will apply.
If you need to cancel your IELTS test, please contact your exam center as soon as possible.
If you have an IELTS on computer test, please contact:
If you have an IELTS on paper test, please contact:
Trinidad and Tobago
IELTS Examination Centre for Language Learning
Faculty of Humanities and Education
University of the West Indies-Lewis Avenue
St. Augustine, Trinidad and Tobago
Email: TT120.administrator@sta.uwi.edu
Jamaica
IELTS Examination Centre
Department of Language, Linguistics & Philosophy
The University of the West Indies, Mona Campus
Kingston 7, Jamaica.
Email: langlingphil@uwimona.edu.jm
Cuba
British Council c/o The British Embassy
Calle 34 No. 702, esq. a 7ma. Ave.
Miramar Ciudad de La Habana Cuba C.P. 11300
Email: information@cu.britishcouncil.org